Booking Policies

Book Your Adventure with Trek Ausangate

Ready to experience an unforgettable adventure in Peru? Booking with Trek Ausangate is easy and convenient. You can contact us through the following channels:

• WhatsApp: +51 926 039 462
• Email: info@trekausangate.com

If you prefer to book directly through our website, please ensure that all required information is completed accurately. Your full name and passport number must match the information on your passport or official identification document. Please also make sure your contact details, including your email address and phone number, are correct.

Once your payment has been received, we will verify your reservation and the availability of the requested services. If your trip requires permits or advance arrangements, we will coordinate the necessary details and inform you accordingly.

Important Note: Your reservation will be considered confirmed only after you receive written confirmation from Trek Ausangate via email. Please keep your confirmation and payment receipt for your records.

Initial Deposit

To secure your reservation for a tour or package with Trek Ausangate, an initial deposit is required. The deposit amount may vary depending on the selected itinerary.

Payments can be made using the payment methods available on our website. Any applicable transaction or service fees will be communicated to you before payment is completed.

By proceeding with your reservation, you acknowledge that you have read, understood, and accepted our Terms and Conditions, including the applicable payment, cancellation, and refund policies.

Reservation Confirmation

Your reservation will be considered confirmed once Trek Ausangate has received the required information, verified the deposit payment, and sent you written confirmation.

Upon confirmation, the reservation will be subject to the agreed terms and conditions applicable to the booked services.

Shared Responsibility

All individuals included in a reservation are responsible for reviewing and complying with the applicable terms and conditions. The person making the reservation is responsible for providing accurate information for all participants and ensuring that each participant is informed of the booking details and relevant policies.

Required Information for Reservation

To process your reservation, you must provide the following information for each participant:

• Full name
• Passport number or national identification number
• Gender, if required for the booking or permits
• Nationality
• Date of birth

Providing accurate information is essential to help Trek Ausangate organize your trip, verify reservations, and arrange any required permits or services.

The initial deposit amount depends on the selected itinerary. Whether you prefer a multi-day trek, an alternative route, a short hike, or a traditional tour, you will find below the minimum deposit required based on the total package price per person.

Reminder: Deposits are non-refundable and non-transferable where specified in the booking terms communicated to the customer. This may include advance payments for entrance tickets and permits for each traveler, subject to the applicable conditions.

Important: We recommend carefully reading and understanding the deposit requirements before making your reservation. At Salkantay Trekking, we strive to offer transparency and clarity throughout your journey.

At Trek Ausangate, we want your payment experience to be as smooth and convenient as your adventure. Below, you will find our payment policies to help you understand the payment process before booking.

Accepted Payment Methods

We accept the following payment methods for initial deposits and final payments:

• Cash

• Credit and debit cards

• PayPal, if available for your reservation

Important: All outstanding payments must be settled before the tour begins.

Final Payment

The remaining balance must be paid at least 48 hours before the tour starts, unless otherwise agreed in writing with Trek Ausangate.

Available payment methods include:

• Cash

• PayPal, subject to any applicable transaction fees

• Credit or debit card, subject to any applicable transaction fees

Any additional fees will be communicated before payment is completed.

Cash Payments

If you prefer to pay in cash, please complete your payment at least 48 hours before the tour begins.

We accept:

• US dollars

• Peruvian soles, payable at our office and subject to the exchange rate applicable on the day of payment

Note: We do not accept torn, damaged, or defaced banknotes.

Bank Fees

Any applicable bank fees or transaction charges will be communicated to the customer before payment. Responsibility for these charges will be determined according to the payment method and applicable regulations.

Initial Deposit

The initial deposit secures your reservation and may be used to arrange permits, entrance tickets, campsite reservations, accommodation, transportation, and other services required for your trip.

Refunds, cancellations, and transfer requests are subject to the booking conditions communicated at the time of reservation and the applicable terms and conditions. Certain services purchased in advance may be non-refundable or subject to supplier cancellation policies.

Please review the applicable cancellation and refund conditions before making your reservation.

Do You Have Any Questions or Need More Information?

Feel free to contact Trek Ausangate through our website, email, or WhatsApp. Our team will be happy to help you understand the payment process and coordinate the details of your adventure.

Important: We recommend carefully reviewing our payment, cancellation, and refund policies before confirming your reservation. At Trek Ausangate, we are committed to providing clear information and helping you prepare for your journey with confidence.

Need to Change Your Adventure Date?

At Trek Ausangate, we understand that travel plans can change. We will do our best to assist you with date changes, subject to availability and the conditions of your reservation.

Date Change Fees

If you wish to change your tour date, a date change fee may apply. The minimum fee is US$200 per person, depending on the tour or package booked and any additional costs associated with arranging new services or tickets.

Why Does This Fee Apply?

Changing your travel date may require purchasing new entrance tickets, permits, transportation services, or other arrangements. Original tickets and reservations may be non-refundable or non-transferable, depending on the applicable supplier policies.

Any additional costs or penalties will be communicated to you before the date change is confirmed.

Additional Tickets

If your booking includes additional tickets or upgrades, such as:

• Huayna Picchu

• Huchuy Picchu

• Machu Picchu Mountain

• Other ticket upgrades or additional services

Additional fees may apply separately from the date change fee, depending on ticket availability and the relevant supplier conditions.

Important: Certain tickets and permits, including those for Machu Picchu, may be non-refundable or non-transferable. We therefore recommend carefully checking your travel dates before confirming your reservation.

At Trek Ausangate, we aim to provide clear information and assist you whenever possible, while respecting the booking conditions and restrictions imposed by ticket providers and service suppliers.

At Trek Ausangate, we understand that plans can change, so we want to ensure that you are fully aware of our cancellation policies in a clear and transparent manner.

Cancellation Request

All cancellation requests must be formally submitted by email to your sales advisor. The request must be made by the person who completed the reservation and paid the initial deposit.

Confirmed reservations may be subject to cancellation fees and refund restrictions, depending on the services booked, the timing of the cancellation, and the applicable booking conditions. Please review these conditions carefully before confirming your reservation.

Cancellation Fees

At Trek Ausangate, we want you to be fully informed about our cancellation policies so you can plan your trip with peace of mind.

Below, we outline the applicable fees in case of cancellation:

Additional Considerations

At Trek Ausangate, we strive to make your experience as clear and transparent as possible. Please review the following considerations before and during your adventure.

Cancellation or Interruption of the Trek

If you decide to end the trek after it has begun, or if you are unable to start or continue due to health or physical conditions:

• Refunds will be handled according to the applicable booking conditions.
• You will be responsible for any additional expenses, including food, accommodation, and transportation.
• Any alternative arrangements will depend on availability and may involve additional costs.

Natural Disasters and Unforeseen Circumstances

If a natural disaster, severe weather, government restriction, or other event beyond our control affects the delivery of our services, Trek Ausangate reserves the right to modify the itinerary or make alternative arrangements to prioritize the safety of travelers and staff.

Any refunds, credits, or rescheduling options will depend on the circumstances, the services already provided, supplier policies, and applicable regulations.

Pandemics or Global Events

If a pandemic or other major event affects our ability to provide a service, Trek Ausangate will communicate the available options. These may include rescheduling or a travel credit, subject to availability and the applicable booking conditions.

Absences and No-Shows

• Failure to attend a scheduled pre-trek briefing may be considered a no-show.
• Failure to participate in a scheduled tour or arrive at the designated departure point may also be considered a no-show.
• No-shows may be subject to the applicable cancellation policy and may not qualify for a refund.

Omitted Services

Refunds for services included in your excursion that are not provided will be handled according to the applicable booking conditions and relevant regulations.

At Trek Ausangate, we are committed to providing a safe, well-organized, and transparent travel experience. We recommend reviewing these policies carefully before confirming your reservation.

Booking an Inca Trail tour with Trek Ausangate is the first step toward an unforgettable adventure. However, it is essential to understand the policies regarding permits and discounts to help ensure a smooth and enjoyable experience.

Inca Trail Permits

When you book an Inca Trail tour, a permit is obtained in your name, subject to availability and the applicable regulations. Please be aware of the following conditions:

• Non-transferability: Inca Trail permits are personal and non-transferable. Once issued, they cannot be reassigned to another person.
• Non-refundable: Permit fees are generally non-refundable. If you are unable to undertake the trek, the amount paid for the permit may not be recoverable.
• No Date Changes: Once issued, permit dates generally cannot be changed. Any new date may require a new permit, subject to availability and current regulations.
• Government Regulations: These conditions are established by the relevant Peruvian authorities and are not determined by Trek Ausangate. We must comply with the applicable official regulations.

Alternative Arrangements

If the Peruvian authorities close the Inca Trail to Machu Picchu due to natural disasters, safety concerns, or other unforeseen circumstances, Trek Ausangate will inform you of the available alternatives. An alternative trek or itinerary may be offered, depending on the circumstances, availability, and applicable booking conditions.

Student Discount

• Discount Amount: US$20 per eligible traveler, subject to confirmation at the time of booking.
• Eligibility: Discount eligibility depends on the current official rules and the type of ticket or permit being purchased.
• Required Documentation: A valid passport and any additional documentation required by the relevant authorities must be provided during the booking process.

At Trek Ausangate, we recommend reviewing the current permit requirements and discount eligibility before confirming your reservation, as official regulations and availability may change.

At Trek Ausangate, we want your experience to be clear, enjoyable, and hassle-free. The following terms and conditions apply to our tours and treks.

Pricing

Prices are quoted per person and may be based on double occupancy in hotels, campsites, or shared tents, depending on the tour package.

Solo travelers may be paired with another traveler of the same gender when shared accommodation is available. If you prefer a private room or tent, an additional charge may apply.

Payments and Service Fees

• The remaining balance must be paid at least 48 hours before the tour begins, unless otherwise agreed in writing.
• Any applicable payment processing fees will be communicated during the booking process.

For more information, please review our Payment Policies section.

Orientation and Group Dynamics

• By joining a group tour, you acknowledge that the pace and timing may vary depending on the group’s abilities, weather conditions, and trail conditions.
• If you wish to separate from the group or encounter any problems during the excursion, you must inform your guide immediately and follow the guide’s safety instructions.

Transportation and Itinerary

• Transportation included in each tour will be specified in the itinerary and booking confirmation. Return transportation to Cusco and train services are included only when expressly stated in the tour package.
• Trek Ausangate reserves the right to make reasonable itinerary changes when necessary due to weather, safety concerns, operational requirements, or circumstances beyond our control.

Health and Safety on the Trail

• If a participant becomes ill or injured and cannot continue the trek, the guide will assess the situation and coordinate appropriate assistance according to the circumstances and available resources.
• Emergency evacuation, medical treatment, additional transportation, and related expenses may be the traveler’s responsibility, subject to applicable law and the terms of their travel insurance.
• If illness or injury prevents you from completing the tour, Trek Ausangate will make reasonable efforts to help coordinate arrangements, including rejoining the group where feasible. Additional costs may apply.
• Refunds for services not used because a traveler cannot continue the tour will be handled according to the applicable booking conditions and relevant regulations.
• Upon request, we can provide available booking or service documentation to support an insurance claim. Medical certificates must be issued by an authorized healthcare professional.

Responsibilities and Obligations

• Trek Ausangate works to provide a safe and well-organized experience through qualified staff, appropriate planning, and reasonable safety measures.
• We are responsible for our own services and personnel in accordance with applicable law. Services provided by independent third parties may be subject to their own terms and conditions.
• Travelers are responsible for looking after their personal belongings and any rented equipment entrusted to them.
• Travelers should be aware that adverse weather, natural disasters, strikes, accidents, health issues, and other unforeseen circumstances may affect the tour or itinerary.
• We strongly recommend purchasing travel insurance that covers trekking at the relevant altitude, medical expenses, emergency evacuation, trip cancellation, and interruptions.
• Trek Ausangate may modify, postpone, or cancel a tour when necessary due to safety concerns or circumstances beyond our reasonable control. Available alternatives or refunds will be handled according to the applicable booking conditions and relevant regulations.

Passports and Visas

• Travelers are responsible for ensuring that their passports are valid for the required period and that they have all necessary visas, permits, and travel documents. Check the requirements applicable to your nationality and destination before traveling.
• If you renew or replace your passport after booking, notify Trek Ausangate as soon as possible and provide updated details when requested. Differences between booking information and travel documents may cause difficulties with permits, tickets, or entry to attractions.

Group Size and Language

• Tours are conducted in the language specified in the tour description or confirmed at the time of booking, commonly English or Spanish.
• Group sizes vary by tour. The maximum number of participants will be specified in the tour description or booking confirmation.
• Travelers should review the tour’s physical requirements and altitude information before booking. Participation may depend on the ability to meet the stated safety requirements.

Tipping

Tipping in Peru is voluntary and is not required. Our team works to provide professional service, and tips are always appreciated but entirely at your discretion. Any suggested tipping guidance will be provided in your final travel documents or during the tour briefing.

By booking with Trek Ausangate, you acknowledge that you have reviewed the tour description, inclusions, exclusions, payment terms, and applicable cancellation policies before confirming your reservation.

At Trek Ausangate, we strive to provide you with a comfortable, safe, and memorable experience. Below, we outline our accommodation policies and other important terms to help you prepare for your journey.

Hotel Accommodation Conditions

These conditions apply to accommodations in Cusco and Aguas Calientes when included in your tour package:

• Twin Rooms: Standard rooms may include two single beds and a private bathroom, depending on the hotel and the selected package.
• Double or Matrimonial Rooms: A room with one double bed may be requested when making your reservation. This option is subject to availability.
• Upgrades and Special Requests: Hotel upgrades or additional nights may be arranged upon request and are subject to availability and additional charges. Please notify us in advance.
• Single Occupancy: Travelers booking shared accommodation may be paired with another traveler of the same gender, where available. If you prefer a private room, an additional charge may apply per night.

Our goal is to provide you with a comfortable and welcoming experience. Please inform us of your preferences as early as possible, and we will do our best to accommodate them, subject to availability.

Assumption of Risks

Adventure travel and outdoor activities involve inherent risks, including those related to weather, altitude, uneven terrain, animals, insects, and vegetation. By booking and participating in a tour with Trek Ausangate, you acknowledge that these risks may exist and agree to follow the safety instructions provided by your guide. Participation is voluntary and should be based on your health, fitness, and understanding of the activity. Nothing in these terms excludes rights or protections that cannot legally be waived.

Liability

• Trek Ausangate accepts responsibility for its services in accordance with applicable Peruvian law and the terms confirmed at the time of booking.
• To the extent permitted by law, Trek Ausangate is not responsible for losses or additional expenses caused by circumstances beyond its reasonable control. This does not exclude liability that cannot legally be excluded.
• Travelers are responsible for ensuring they have appropriate travel insurance for their activities, including trekking, medical expenses, and emergency evacuation where applicable.

Governing Law

• These terms and the services provided by Trek Ausangate are governed by the applicable laws of Peru.
• Any dispute will be handled by the competent authorities or courts in accordance with applicable law and any mandatory consumer-protection rules.

Image Use Rights

• Photographs or videos in which travelers are identifiable will be used for promotional or marketing purposes only with their consent, where required by applicable law.
• Such use will not involve financial compensation unless otherwise agreed in writing.
• If you do not wish to appear in promotional photographs or videos, please inform Trek Ausangate by email before the trip begins. You may also notify your guide during the tour.

Your safety and well-being are top priorities at Trek Ausangate. To help ensure a safe and enjoyable experience, please read and follow our medical and health-related policies before booking your tour.

Mandatory Disclosure

When making a reservation, travelers should inform Trek Ausangate of any medical conditions, allergies, or health concerns that may affect their ability to participate safely in the selected tour. Please share only the information necessary for us to assess safety and make appropriate arrangements.

Health and Physical Condition

• Participants must have a level of physical fitness appropriate for the tour’s difficulty, duration, and altitude.
• Travelers with existing medical conditions or health concerns are encouraged to consult a qualified healthcare professional before booking, particularly for high-altitude treks.
• If medical documentation is reasonably necessary for a particular activity or safety concern, Trek Ausangate may request appropriate documentation before confirming participation.

Important: If a traveler does not provide information or documentation reasonably required to assess a significant safety concern, Trek Ausangate may restrict or decline participation where necessary and permitted by applicable law.

Trip Suitability Assessment

• Travelers are responsible for considering whether a tour is suitable for their health, medical history, fitness level, and physical capabilities.
• We recommend consulting a healthcare professional before travel to discuss high-altitude activities, relevant vaccinations, medications, and preventive measures.
• Trek Ausangate does not provide medical diagnoses or professional medical advice. Tour descriptions and guidance from our team are not substitutes for consultation with a qualified healthcare professional.

Participation Requirements

Trek Ausangate may restrict or decline participation when there is a reasonable safety concern that a traveler cannot safely complete the activity or may put themselves or others at risk. Where practicable, we will explain the concern and discuss possible alternatives, subject to availability and applicable law.

Pregnancy Disclosure

Travelers who are pregnant or believe they may be pregnant should consult a qualified healthcare professional before booking, especially for strenuous or high-altitude activities. Please inform Trek Ausangate of any relevant safety considerations so that the suitability of the selected tour can be discussed.

Where reasonably necessary for safety, additional medical guidance or documentation may be requested. Any participation decision will be based on the activity, the circumstances, and applicable law.

Travel Insurance

We strongly recommend that all travelers purchase comprehensive travel insurance that covers the activities included in their itinerary, including:

• Medical emergencies and treatment.
• Emergency evacuation and repatriation, where applicable.
• Trip cancellation or interruption.
• Unexpected delays, transportation disruptions, and other covered travel incidents.

Please review your policy carefully to confirm that it covers trekking, the relevant altitude, and any planned adventure activities.

Your Health Is Our Priority

At Trek Ausangate, we care about the safety and well-being of our travelers. We encourage you to provide relevant information, seek professional medical advice when necessary, and choose an adventure appropriate to your health and fitness level. This helps us prepare responsibly and support a safer, more rewarding experience.